How do I order products from GetIt by Changi Recommends?

Step 1: Select your preferred product(s)
Step 2: Complete your contact details & checkout process
Step 3: You will receive an email confirmation upon completed payment
Step 4: Your order will be delivered right to your doorstep!

Is there a minimum order commitment?

No, there's no minimum order. However, you can enjoy Free Next-Day delivery if you order by 16:00 each day.

How do I pay for my order?

You can easily make payment via Credit or Debit cards or PayNow.

How do I confirm my payment?

You will receive a confirmation email.

How do I pay for the service via PayNow?

Please complete the order by clicking "Review & Place Order" before making payment. 1. Scan QR Code HERE to pay via PayNow 2. Company: Changi Travel Services Pte. Ltd. / UEN: 201207884G22Z 3. Enter the correct amount to be paid 4. Under Transaction Reference, please key in the order number 5. Please send proof of payment and your order number to WhatsApp +65 80320600

Can I pay for my order using Credit or Debit Card?

Yes, you can pay for your order via Credit or Debit card.

I am unable to make payment for my order, what should I do?

Please contact us at +65 80320600 or getit.contact@changirecommends.com.sg. We will be in touch with you as soon as possible.

How can I cancel my order?

You can cancel the order if you haven't made any payment yet.

However, if the payment is made and the order is processed, cancellation will not be allowed.

If the order has not been processed, any cancellation request will be subjected to a 5% surcharge of the total order amount.

How do I change my order details after the order is confirmed?

Once the order is confirmed, you will not be able to change the order details. However, if you happen to fill in the wrong contact details, you can contact us at getit.contact@changirecommends.com.sg or call +6567011185.

What should I do if the product is out of stock?

Product is subjected to availability. If the product is out of stock, an alternative will be offered (subjected to the approval by the customer). A refund will be made to your original mode of payment if you choose not to proceed with the alternative offered by us. *GetIt by Changi Recommends reserved the rights, at its discretion, to amend or cancel the terms and conditions without prior notice. - Products purchased & received are not refundable or exchangeable. - Incorrect products delivered are not returnable after 7 days.

How do I know if my order is being processed?

You will receive a notification once your order is being processed.

How much is the delivery fee?

Orders placed by 4pm with a min spend of $30, will be able to enjoy free Next-Day Delivery from GetIt by Changi Recommends, not applicable to pre-orders. For orders below $30, there will be a $7 Delivery fee.

What if I am not at home or missed the delivery?

Please ensure someone is at home, or else the product will be placed at your doorstep. Upon arrival, we will notify the customer via call/WhatsApp.

How will I receive my order?

The estimated delivery date may vary from 1-3 calendar days depending on your location. *If the customer is not at home at time of delivery, it will be rescheduled within 5-7 calendar days. After 2 unsuccessful attempts, a fee of $10 will be charged for redelivery. **Please refer to the remarks on estimated arrival date for preorder items and do note that order may be delivered partially.

What are the practices and approaches adopted in view of COVID-19?

Contactless delivery is available. Our professional delivery team will notify you about your delivery. The team will call you upon arrival.

How do I entitle for Next-Day Delivery?

Next-Day Delivery is applicable to orders & selected products received before 16:00.
Delivery hours are between 10:00 – 23:00 daily.

Excludes:
• Delivery address located in Sentosa, Tuas and Commercial Buildings.
• Inaccurate address and contact details.
• Change of delivery address.
• Special request of specific delivery date and time.

Not Applicable for:

• Orders with pre-order product(s)
• Re-delivery
• Orders with more than 6 quantity of same product
• Offline orders
• Bulk order as determined by CTS in its sole discretion

How do I entitle for Same-Day Delivery?

Same-Day Delivery is applicable to orders received before 18:00.
A nominal fee of $9.90 is required.
Delivery hours are between 10:00 – 23:00 daily.

Excludes:
•Delivery address located in Sentosa, Tuas and Commercial Buildings.
• Inaccurate address and contact details.
• Change of delivery address.
• Special request of specific delivery date and time.

Not Applicable for:
• Pre-order product(s)
• Re-delivery
• Orders with more than 6 quantity of same product
• Offline orders
• Bulk order as determined by CTS in its sole discretion

How do I entitle for 2-Hour Express Delivery?

2-Hour Express Delivery is applicable to orders received before 22:00.
A nominal fee of $18.00 is required.
Deliveries will be made within 2-Hour upon orders received.

Excludes:
• Inaccurate address and contact details.
• Change of delivery address.
• Special request of specific delivery date and time.

Not Applicable for:
• Pre-order product(s)
• Re-delivery
• Orders with more than 6 quantity of same product
• Offline orders
• Bulk order as determined by CTS in its sole discretion

What is GetIt Delivery Guarantee?

GetIt Delivery Guarantee applies to all orders at no extra fee for coverage.
Receive a $50 GetIt voucher per customer, if your selected mode of delivery is not fulfilled*.

*Terms & Conditions

• Only applicable if the selected mode of delivery is not fulfilled.

• Not applicable for Out-Of-Stock Items

• Not applicable for items rescheduled or resend on a different date.

Do you store my Credit Card information? What and how will my personal information be used for?

It is optional to save Credit Card details, not mandatory. Saving of Credit Card details is for faster checkout and better shopping experience. Of course, this will depend on your personal discretion.

How do I earn GetIt Stars?

Customers who spend on GetIt Website will be entitled to earning the GetIt Stars. > For every $1 spent, customers will receive 1 GetIt Star. (1 GetIt Star for every $1 spent) > Redeem $1 For every 100 Stars earned. (100 Get It Stars = $1)

What are GetIt Stars?

GetIt Stars allow customers to earn and be rewarded with points as they shop on GetIt. Customers can choose to redeem their Stars with their preferred voucher amount. e.g Using accumulate Stars to redeem a $30 voucher.

How do I check & redeem my GetIt Stars?

Customers can check on the available amount of Stars in their account. The amount can be choosen on how much to redeem & a Voucher Code will be given. (Every 100 Stars for $1 redemption*) Steps: 1. Log in to your account. 2. Click on the bottom left icon on your device's screen. 3. Click on 'Ways to Redeem' > 'Redeem'. 4. Choose your amount of Stars to redeem & click 'Redeem' 5. Your Voucher code can now be found under 'Your Rewards' & can be used at checkout page. *Redeemed GetIt Stars are non-refundable back into account.

Are your products authentic?

Yes, all products sold on GetIt by Changi Recommends are 100% authentic.

We do not advocate nor associate ourselves with fake products as it is against the law to do so in Singapore.

Where do you get your products from?

All of our products are sourced directly from brand owners and reputable distributors.

Great care has been taken to ensure that GetIt deals only with genuine products.

What is GetIt Referral about?

GetIt Referral allows current members & customers who have previously shopped on GetIt to share a Referral Reward to Friends. Each referral will entitle a reward to the Referree & Referer.

How to refer friends to GetIt?

There are 3 ways to go about to send a GetIt Referral: - Unique link, Facebook or Email.
Steps:

1. Log in to your account
2. Click on the bottom left icon on your device's screen.
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3. Scroll down & choose your preferred mode of referral:
   - Copy Link
   - Share on Facebook
   - Direct Email

How much reward can be claimed for a successful referral?

Each Referral rewards $5 off discount to both the Referer and the Referred Friend. A successful referral is complete when the Referred Friend has used the Referral Code (from either of the 3 referral modes) & makes a complete purchase.

About GetIt by Changi Recommends

"Get the Best Price Guarantee for Alcohol, Beauty & Electronics in Singapore, with Free Next-Day Delivery*!" GetIt by Changi Recommends brings Exclusive Deals for Beauty, Alcohol/Liquor, Electronics and others, together with efficient Next-Day, Same-Day & 2hr Express Local Deliveries. Shoppers looking for the best prices on their favourite brands are able to get it from GetIt by Changi Recommends with daily deals with extra promotions!

• With the widest alcohol selection, find exquisite Wine & Spirits, Whiskey, Sake, Beer, Korean Liquor & much more!
• Looking for Premium Skincare & Makeup? Find these brands at GetIt at the best prices!
• Grab the best-selling Gadgets & Electronics at the hottest prices! Upgrade your lifestyle today!

What are the Standard Terms & Conditions to the promotions?

Below are the Standard T&Cs for all promocodes: 1. Promocodes cannot be used in conjunction with other promotions. 2. Only one promocode can be used at the checkout page. 3. Payment must be made on the same day of purchase. 4. Promo code cannot be exchanged or transferred into cash. 5. GetIt by Changi Recommends reserves the rights, at its discretion, to amend or cancel the promotion without any prior notice.