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Booking Policy:
We want to make the booking process as friendly and straightforward as possible for our valued customers. Please take a moment to review our booking policy to ensure a smooth and enjoyable experience with us.
Reservation Process: To reserve your spot in our course, please follow the instructions provided on our website or contact our customer support team. We will guide you through the process and assist you with any questions or concerns you may have.
Payment: In order to secure your booking, full payment is required at the time of reservation. We accept various payment methods, including credit/debit cards and online payment platforms. Please note that your booking is not confirmed until payment is successfully processed.
Course Availability: Our courses are subject to availability, and we recommend booking in advance to secure your desired date and time. If a course is fully booked, we will make every effort to accommodate you by offering alternative dates or adding you to a waiting list.
Changes to Bookings: If you need to make changes to your booking, such as rescheduling or transferring to another individual, please contact us as soon as possible. We will do our best to accommodate your request, subject to availability and any applicable policies or fees.
Cancellation and Refunds: We understand that plans may change, and we offer a flexible cancellation policy. If you need to cancel your booking, please refer to our cancellation policy (provided below) for the applicable terms and conditions. We encourage you to review this policy to understand your options regarding refunds or alternative arrangements.
Non-Attendance: If you fail to attend the course without prior notice or fail to provide the required notice for cancellation, you may not be eligible for a refund or rescheduling. We kindly request that you inform us of any changes or cancellations as soon as possible, as this allows us to offer the spot to other interested participants.
Course Content and Requirements: Please make sure to review the course details, including any prerequisites or requirements, before making your booking. It is your responsibility to ensure that you meet the necessary criteria and are prepared for the course.
Communication and Updates: We will communicate with you primarily via the contact information you provide during the booking process. It is essential to provide accurate and up-to-date contact details to ensure you receive any important updates or notifications regarding your booking.
Feedback and Assistance: Your satisfaction is our top priority. If you have any feedback, concerns, or need assistance before, during, or after your course, please don't hesitate to bring it to our notice. We are here to help and ensure your experience with us is exceptional.
We hope this booking policy provides you with clear guidelines and answers any questions you may have. If you require further clarification or have any specific inquiries, please feel free to contact us directly. We look forward to welcoming you to our course and providing you with a valuable and enjoyable learning experience. Note: This booking policy is subject to change at our discretion. Please refer to the most recent version available on our website or contact us for the latest updates..
Cancellation Policy:
We understand that plans may change, and we want to accommodate our valued customers as best as we can. Below is our friendly cancellation policy, designed to provide flexibility while ensuring fairness to all participants.
Course Date Changes: Participants may request to change their course dates, subject to availability, up to 4 weeks before the start of the course. We will make every effort to accommodate your request and provide you with alternative dates that suit your schedule. Please note that course date changes are subject to availability and cannot be guaranteed.
Full Refund: If you need to cancel your course reservation, you are eligible for a full refund if the cancellation is made up to 30 days before the course start date. We understand that unforeseen circumstances may arise, and we want to make sure you have peace of mind when booking with us. Please allow us sufficient time to process your refund, which will be issued using the original payment method.
Late Cancellations: Cancellations made within 30 days of the course start date will not be eligible for a refund. However, we encourage you to contact us as soon as possible if you find yourself unable to attend. We will do our best to find a suitable solution, such as rescheduling your course or providing a credit that can be used for future bookings.
Non-Attendance: If you fail to attend the course without prior notice or fail to provide the required notice for cancellation, you will not be eligible for a refund or rescheduling. We kindly request that you inform us of any changes or cancellations as soon as possible, as this allows us to offer the spot to other interested participants.
Transferability: Course reservations are transferable to another individual with prior notification and approval. Please contact us directly to provide the necessary details and ensure a smooth transfer process. We hope this cancellation policy provides you with the necessary flexibility while balancing the operational needs of our business. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team.
We are here to help! Note: This cancellation policy is subject to change at our discretion.
Please refer to the most recent version available on our website or contact us for the latest updates.